Contact Us

Frequently asked questions

FAQs

For any Connect enquiries, save our WhatsApp number and contact us directly on 07441 951180

WhatsApp us on 07478 228879 and we'll advise you on the next steps.

WhatsApp your image to our Connect team on 07478 228879 and we will process your query as soon as possible.

For questions about your card, including activation or general card enquiries, contact our dedicated B4B team directly: 📧 connect@prizeshark.com

WhatsApp our Technical Team on 07478 228867.

Call our dedicated Ideal Heating team on 01482 440251 and we’ll be happy to help you find what you need.

Send us a message and we'll get back to you

Opening Times:

Connect Help Desk

9am to 5pm Mon - Fri
Closed Bank Holidays
0330 333 1513

Our Address:

PO Box 103
National Avenue
Kingston Upon Hull
East Yorkshire
HUS 4JN

Find your local Ideal Heating Area Sales Manager

Postcodes must include spaces e.g. HU5 4JN

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